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  • How can the FAQ section improve my shopping experience?
    Our FAQ section offers quick answers to common questions about our products, shipping, returns, and more. This helps make your shopping experience smoother and more enjoyable by providing the information you need right away.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • What are the care instructions for my t-shirt?
    To keep your t-shirt looking great, wash it inside out in cold water and tumble dry on low heat. Avoid using bleach and do not iron directly on the design. Following these steps will help maintain the quality and appearance of your t-shirt.
  • What is your return policy?
    For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. Products can be returned only in the country in which they were originally purchased.
  • What is the order processing time?
    Orders are typically processed within 1-3 business days. Once your order ships, you'll receive a confirmation email with tracking information. For any questions or concerns, feel free to contact our customer service team at kaz@the-hoodie-crew.com.
  • What shipping options do you offer and how long do they take?
    We offer standard and express shipping options. Standard shipping typically takes 3-5 business days, while express shipping takes 1-2 business days. You can choose your preferred shipping method at checkout. Once your order ships, you'll receive a confirmation email with tracking information.
  • Which payment methods are accepted?
    We accept credit cards, Google Pay, and Apple Pay. All transactions are conducted in GBP. Choose your preferred payment method at checkout for a seamless shopping experience.
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